Customer Engagement Centre Advisor

It's a really exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys. To achieve this goal, we are embarking on a radical transformation. We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.

Are you passionate about Customer Service? Driven to ensure Customer Satisfaction? Driven by sales? Then we have a brilliant opportunity to join our Customer Engagement Team at our Head Office in Nuneaton.

Our Customer Engagement Centre Advisors are the hidden heroes ensuring our customers are truly satisfied whether following an in-store purchase, online checkout or general query about a product or service we offer.

You'll handle inbound calls, email queries along with our messaging service responding in a timely and professional manner, resolving any issues, and completing sales orders whilst maintaining high levels of customer service and being a brand ambassador for Holland and Barrett.

• Patience and the ability to remain calm in stressful situations.
• Strong customer service and sales experience with the ability to upsell.
• Passionate about getting things right for our customers with a first-contact resolution with the ability to inspire the same in others.
• Able to remain calm in pressurised circumstances.
• Can demonstrate resilience and be able to cope with difficult situations.
• A strong customer understanding, empathy, and intuition
• Good verbal, written and listening communication and interpersonal skills are essential for dealing with complaints and for collaborating with others across departments.
• Have a passion for business/performance improvement.
• Ability to negotiate & influence others.
• Knowledge of Excel - Desirable
  
  

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Pension company contribution
• Exclusive benefits, free advice, and savings from a range of retailers and providers
• And many more!
  
  

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B.