Customer Care Representative (FTC)

Job Description Summary

Join our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements (SLAs).

This is fixed-term contract ending September 2026 and is an exciting opportunity for fresh graduates or experienced customer service representatives.

Our vision for Customer Service at BD

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in United Kingdom, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Main Responsibilities Will Include

• Collaborate with the team to fulfill daily tasks within specified SLAs.
• Handle inbound and outbound calls to address customer queries professionally.
• Provide responsive and professional email support to internal and external customers.
• Utilise our internal system for order processing to ensure accurate and timely customer orders.
• Work closely with the Service Complaints team to address issues promptly.
• Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
• Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
  
  

About You

• A first experience in a customer-centric role is preferred
• Confident computer user
• Strong team-working skills to collaborate effectively.
• Excellent interpersonal skills for seamless communication, demonstrated problem-solving competence.
• Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.
  
  

Starting salary: £27,500 + benefits

Click on apply if this sounds like you!

The selection process involves an initial phone interview with Talent Acquisition, followed by a face-to-face meeting with two Customer Service Teamleaders for a detailed discussion about your expertise and team fit.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

Primary Work Location

GBR Crawley

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

£23,000.00 - £39,100.00 GBP Annual