Customer Care Representative

Lovehoney Group is the world’s leading sexual well-being company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and fostering creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 9 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently hiring a Customer Care Representative who will be integral to driving high-level performance across Lovehoney Group. You will be responsible for addressing customer enquiries, issues, and providing great advice and support via various communication channels, such as phone, email & live chat. You will play a crucial role in ensuring customer satisfaction, building brand loyalty, and contributing to the company's overall success by providing exceptional support and service.

What You Will Do

• Respond to customer inquiries promptly and professionally, ensuring DPA checks are completed before providing information, and document cases accurately.
• Solve problems and conduct investigations.
• Build and maintain thorough product knowledge.
• Collaborate effectively with team members and other regions.
• Complete administrative tasks as required.
• Maintain quality and productivity KPIs.
  
  
  

What You Should Bring

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric mindset.
• Patience, empathy, and a genuine desire to help customers.
• Ability to work effectively in a team and adapt to a fast-paced environment.
• Previous customer service experience is a plus.
• Excellent PC skills, including Microsoft 365 and CRM systems.
  
  
  

What We Can Offer

• A competitive salary that values your skills and expertise, because we know you deserve it
• Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of
• Keep your mind and body in top shape with a health cash plan and gym discounts, with £15 a month towards the gym of your choice
• Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme
• Work with a company that cares about your well-being and success and join our supportive and dynamic team
  
  
  

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we leverage artificial intelligence as part of our screening interview process, for note-taking purposes. Rest assured, we prioritize transparency and respect candidates' preferences. You'll have the option to opt out while still receiving fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office for full time roles).

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/