Customer Care Coordinator

Bury St Edmunds, Suffolk

Are you ready to make a real impact in a dynamic and fast-paced environment? Our client, a leading regional housebuilder are looking for a Customer Care Coordinator who's passionate about people and thrives in a role where no two days are the same!

Based at their friendly head office just outside Bury St Edmunds, you'll be the heartbeat of the customer service team, helping us deliver top-notch experiences for our customers.

What's the role all about? As a Customer Care Coordinator, you'll be the go-to person for everything customer care! You'll juggle tasks like a proanswering calls, emails, and enquiries, coordinating repairs, and making sure customers feel supported every step of the way. You'll work closely with the internal teams to keep everything running smoothly. It's never boring!

Your Mission, Should You Choose To Accept It

• Be the voice of the Customer Care teamhandling calls and emails like a customer care superhero.
• Keep our systems (and the Head of Customer Care!) up to date with the latest info so everyone's in the loop.
• Schedule meetings between customers and key team members, ensuring everything is prepped and perfect.
• Track and monitor repairs to ensure everything is handled efficiently and up to high standards.
• Work your magic to boost customer satisfaction scores.
• Coordinate with the site teams, contractors, and subcontractors to keep things ticking along nicely.
• Troubleshoot any issues that come your way and keep everyone informed.
  
  

What kind of superstar are they looking for?

• You're proactive, full of energy, and love getting stuck in!
• You've got experience in customer care (bonus points if it's in construction, but not essential).
• You're a master communicatorboth written and verbaland can keep things running like clockwork.
• Tech-savvy? Great! They're looking for someone who's comfortable using various IT systems to keep track of everything.
• You've got a positive attitude, enjoy working independently, and know how to stay calm under pressure.
• Oh, and you've got that special touch when it comes to problem-solving!
  
  

What's in it for you?

• VERY Competitive salary!
• Pension and health care optionsbecause they care about you.
• Gym membership discounts to keep you feeling your best.
• 25 days of holiday (plus bank holidays) to relax and recharge!
  
  

This is your chance to be part of an ambitious team that's going places! They've got big growth plans and want you along for the ride. If you're ready to take your career to the next level and make a difference in their customers' lives, they'd love to hear from you!

Send your CV through to Paige or call the office to discuss the opportunity in more detail!