Customer Assistant - Travel Money - Bristol Cabot Circus

Marks and Spencer


Date: 6 hours ago
City: Bristol
Contract type: Part time
All the details

Work Pattern

Week 1

Tuesday: 17:30-20:30

Wednesday: 17:30-20:30

Thursday: 17:30-20:30

Saturday: 08:00 -16:00

Purpose

  • To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all Travel Money and other service channels brilliantly well
  • Be the voice of our customer to help us continually improve


Key Accountabilities

  • Demonstrate a genuine interest in your customers and build good relationships
  • Serve our customers efficiently and brilliantly well
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
  • Own your own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services help our customers
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and the part you play
  • Complete all Travel Money tasks with pace, accuracy and in line with procedures
  • Follow safe, legal and financial crime working practices


Key Capabilities

  • Understands how M&S operates, it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements
  • Effective at communicating; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges, recovering quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection


Technical Skills/ Experience

  • Contributing to store profitability
  • Work to get things done right first time within timescales
  • Comprehensive knowledge of Travel Money channels
  • Good level of product knowledge and other services
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities to delight
  • Adapting to change
  • Flexible and able to learn quickly


Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • M&S Bank Travel Money support team
  • BIG

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