Customer Accounts Team Leader

Job Title: Customer Accounts Team Leader

Job Location: Brindley Place, B1 2JB

Salary: £37,600 - 41,800 + £750 Car Allowance per annum

Contract type: Permanent

Working hours: 37

About the role

Your role is to ensure the effective collection of income on behalf of GreenSquareAccord including rent & service charges, court costs, recharges, sundry debts and any other income collection as required by GreenSquareAccord and in line with targets set by the Board.

You will oversee line management of staff responsible for collection of income from current & former tenants, recharges & sundry debts across the GreenSquareAccord Group along with administration staff and will have responsibility for identifying & implementing improvements within Orchard, ongoing training and performance management.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

You will have a minimum 2 years supervisory in staff management ideally experience in arrears management or transferable skills in similar fields.

You must have experience of 1-1`s and appraisals

You will have experience of housing association rent collection procedures and sector guidance, rent account systems and payment processes.

You will have experience of PCOL / MCOL possession proceedings / Small Claims Court and presenting cases in court.

You will have previous experience of income recovery, arrears recovery, debt recovery, or credit control.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

• We believe our customer is everything
• We are one team
• We are supportive and caring
• We are business-minded for social purpose
• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.