CRM Intern

Position

POSITION: CRM INTERN (1 YEAR)

DEPARTMENT: CRM

LOCATION: CENTRAL LONDON

REPORTS TO: SENIOR CRM MANAGER

DIRECT REPORTS: NONE

PURPOSE OF THE ROLE

The CRM Intern will support the team with operational tasks primarily related to the Loyalty Program, with a focus on related logistics and Customer Services support. There will also be ad hoc opportunities to gain experience in client communications, reporting and analysis.

The internship will suit someone who has a strong interest in operational tasks and problem-solving, has hands-on experience of operational tasks using a combination of tech platforms and excel documents, and good knowledge of a luxury client experience. They will require great attention to detail and organisational skills, good communication and collaboration skills, as there will be interaction with other departments. Most importantly, they’ll be passionate about gaining hands-on experience of CRM and delivering an exceptional client experience in an iconic luxury beauty brand.

Position

Main Responsibilities

Support the running of the Loyalty Program

• Support CRM team with client requests relating to Loyalty Program.
• Support on loyalty-related projects to improve the client experience.
• Assist with loyalty stock inventory, orders and checking deliveries to clients and stores.
  
  

Reporting

• Competitor and market trend analysis (monthly and ad hoc)
• Compile campaign reports (weekly, monthly and ad hoc)
• Assist with KPI reporting on Loyalty Program
  
  

Support Communications plan

• Assist with building email and clienteling communications on Adobe Campaign where required.
• Provide ad hoc support for updating Loyalty Program triggered email creatives with assets provided by Central team.
  
  

POSITION WITHIN THE ORGANISATION

Reports to

• Senior CRM Manager
  
  

Direct Reports

• None
  
  

Key Internal Interactions

• Dior UK Retail team
• International Dior Client Services team (Paris)
• International Dior CRM team (Paris)
• Dior UK Logistics team
  
  

External

• Logistics suppliers
  
  

Profile

PERSON SPECIFICATION

Key Competencies/Technical Skills

• Highly competent in MS Office suite (Excel, PowerPoint, Word)
• Adept at learning and using new technical tools
• Client-centric, customer services / retail experience
• Experience with Adobe Campaign desirable but not mandatory
• Analytical mindset
  
  

Profile

• Strong experience in operational tasks (logistics, client relations) and excel
• Demonstrable knowledge of luxury industry, interest in CRM
• Highly organised and solution-oriented, with exceptional eye for detail
• Adaptable, resilient
• Strong numeracy and analytical skills
• Previous experience in CRM desirable, but not mandatory
• English mother tongue
  
  

Additional information

At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.

Are you currently an LVMH employe ?

Please apply online directly on our internal job board, voices.