CRM Executive

CRM EXECUTIVE

Location: Newcastle COE - NE12 8BU

Full-time

Competitive Salary

Working Hours: 40 hours per week, Mon-Fri, 9am – 6pm, hybrid working, early finish Fridays

Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service



Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.



We are seeking to hire an experienced, hands-on, CRM Executive to assist in developing and improving Verisure’s communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing team, defining multi-channel journeys, streamlining operations and coordinating communication across target audiences. The ideal candidate will have a proven track record of creating email journeys, creating templates and achieving business goals.

Responsibilities:

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  Create and manage a communication strategy
  
  
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  Develop and implement customer communication journeys
  
  
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  Design email templates and calls-to-action (CTAs)
  
  
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  Monitor and evaluate the success of email campaigns against key business KPIs
  
  
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  Segment our portfolio based on customer behaviour and engagement
  
  
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  Analyse email data to gain insights and make data-driven decisions
  
  
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  Recommend improvements to optimise email campaign performance
  
  
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  Develop and maintain documentation and road maps for email processes, A/B tests, and promotions
  
  

Email Marketing Manager Qualifications

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  BA/BS or equivalent working experience
  
  
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  Past experience with CRM email communications to an existing customer base
  
  
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  Experience with email automation tools
  
  
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  Sense of ownership and pride in your performance and its impact on company’s success
  
  
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  Critical thinker and problem-solving skills
  
  
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  Good time-management skills
  
  
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  Great interpersonal and communication skills
  
  

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Enjoy your birthday off as a special treat.

• Satisfy your cravings at our onsite coffee shop and our canteen

• Stay active with discounted gym and health club memberships.

• Access private healthcare with BUPA and MediCash cash plan.

• Unlock a world of freebies and discounts with PerkBox.

• Earn cash rewards through our employee referral program.

• Enhanced maternity and paternity scheme.

• Enjoy discounts on our alarm systems.

• Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.