CRM Analyst (Interim)

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

CRM Analyst - 13 months FTC

The CRM Analyst will be part of our Business Support team. The role will play a major part in supporting the UK&I commercial business

and will be the main contact for all CRM administration/support-related queries. You will be a self-starter, show a passion for all things CRM and want to learn a wide range of new skills and technologies.

Role And Responsibilities

DATA INTEGRITY

• CRM user management and permission setting
• Deletion/updating/creation of records within Salesforce
• Ongoing data management, ensuring data is accurate and consistent; updated promptly and processed by correct rules and procedures
• Serve as a gatekeeper for ensuring best practices and integrity of the System
  
  

REPORTING

• Maintain existing reports and dashboards, and identify gaps in reporting/ areas for improvement.
• Develop best-in-class reporting, utilising the full capabilities of Salesforce (e.g. Einstein Analytics).
• Provide ad-hoc reports when required.
  
  

USER SUPPORT

• Manage the UK&I Salesforce helpdesk and successfully resolve end-user issues in a timely manner.
• Keep all UK&I stakeholders up to date regarding issues affecting the system.
  
  

TRAINING

• Produce clear and concise training documentation to aid end users.
• Train all new starters and provide group/one-to-one training for existing staff when required.
• Grow the Salesforce.com skill set across the organization.
  
  

PROCESS IMPROVEMENT

• Create, design and develop new processes that support the needs of the business and departments within it.
• Communicate all changes to the existing Best Practice documentation.
• Ensure Best Practice documentation is kept up to date and relevant at all times.
• Work closely with our Global CRM team on future Salesforce projects and initiatives.
  
  

Profile requested

• Previous experience in a support-based role is essential
• Skilled in Salesforce reporting and dashboard creation
• Salesforce Administrator qualification is highly desirable
• Experience of Salesforce Lightning and Salesforce Service Cloud
• Experience using Trailhead community support and training
• Knowledge of Einstein Analytics
  
  

Benefits

As part of our team, you'll experience the spirit of an international and innovative market leader in the dental industry. Besides an attractive remuneration package, you will also be eligible for a variety of employee benefits, such as:

26 days' annual leave, an attractive company pension scheme and a flexible benefit scheme (including health insurance, dental cover, medical cash plan…).

We attach great importance to your development: a comprehensive induction, further training opportunities and access to LinkedIn Learning are available to you. Take advantage of personal and professional development opportunities through our worldwide mentoring and coaching program. In addition, we offer an extensive, global employee assistance program that provides a wide range of benefits as well as retirement benefits.

DentsplySirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in DentsplySirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected]. Please be sure to include “Accommodation Request” in the subject.