Counselling Service Administrator (Adult and Young Person Counselling Services)

Department: Counselling Services

Location: Bucks - High Wycombe/Hybrid

Compensation: £23,088 / year

Description

We're Hiring: Counselling Service Administrator (Adult and Young Person Counselling Services)

Salary: £14,040 (FTE £23,088 pa)
Hours: 22.5hrs per week over 3 or 4 days
Contract: permanent
Location: High Wycombe/Hybrid (Mon/Tues based in High Wycombe)
Start date: Asap

Are you an organized and compassionate professional with a passion for supporting mental health services?

We're looking for a Counselling Service Administrator to join our team and ensure the smooth running of our counselling services.

Who we are
We connect. We support. We influence. We deliver services in our local communities, in Buckinghamshire and East Berkshire. We promote wellbeing and recovery; we prevent mental ill health; we offer talking therapies and we provide support in times of crisis.
We are an independent charity that is proud to be affiliated with national Mind and to adhere to its quality standards of governance and service delivery. Buckinghamshire Mind is part of a network of over 100 Local Minds, which provide trusted mental health services to our communities.

Since July 1990 Buckinghamshire Mind has run a valued Adult counselling service, harnessing the skills and expertise of a team of volunteer counsellors who are either fully qualified or towards the end of their studies.

In November 2023, we increased our provision and currently offer a free counselling service for Young Person aged 13 – 21-year-olds within Buckinghamshire.

As a key role within the Counselling Team, we're seeking a friendly and efficient person who will be the first point of contact for people contacting our counselling services either via telephone, email or online referral.

With excellent administrative, communication and IT skills, you'll be providing direct support to the Adult and Young Person Teams which includes; processing referrals, booking in assessments, assigning Volunteer counsellors, maintaining records and processing payments using our CRM database.

You'll provide support to the Counselling Leads to promote the services with Buckinghamshire to increase local awareness of the service through liaison with the community and organisation.

See the job descriptions for more details and for a description of our benefits.

How to apply


Please send your CV and application form.

Interviews will be held on a rolling basis and we will close the position if we find the right person – so if you'd like to apply – please don't delay! We'd love to hear from you.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community. If you meet most or all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.


Key Responsibilities

Please see attached job description.