Coordinator, Order Management

About The Role

The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between customers/dealers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes. A coordinator in Order Management plays a critical role in ensuring that Precor’s order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills.

Although this role is fully remote, in office attendance may be required once a week for collaboration at our London office and Camberley locations as needed.

Please note, Precor cannot provide VISA sponsorship or transfers at this time. Applicants must be authorised to work in the country without sponsorship both now and in the future.

Responsibilities

• Process customer/dealer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer/dealer requirements
• Act as the primary point of contact for customer/dealers inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
• Assist in managing inventory databases and updating product information as needed
• Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
• Manage shipping documentation and compliance with shipping regulations
• Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues
• Prepare regular reports on order status, inventory levels, and shipping efficiency
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings
• Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements
  
  

Qualifications

• 2-year degree in Business Administration or related field
• 2+ years of previous experience in order management, customer service, or logistics
• Strong organizational multitasking skills, with the ability to manage multiple priorities
• Fluent in English (both written and spoken)
• Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners
  
  

Preferred Qualifications

• Bachelor's Degree emphasis in Business Administration, Logistics, or a related field
• Proficiency in order management (SAP)