Control Room Technician - Control Room-T2 D

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview

Working as a team of Technicians, this entry level role will give you a fantastic insight into the multiple roles of the Control Room. Monitoring various systems and working alongside the Engineering team you’ll ensure our extensive Kingsway automated equipment runs smoothly. Co-ordinating with the Kingsway Operations team, you’ll release Multi-Channel and Retail orders into the automation and manual picking areas to ensure we fulfil our customer promise. Not only does the Control Room support Kingsway, this systems support extends to several locations across the UK and Europe! 

Responsibilities

• Monitor Warehouse Management Systems (WMS), SCADA, and CCTV systems highlighting any issues to the Engineering and Engineering Support teams 
• Releasing of Retail store orders and Internet customer orders into the WMS systems 
• Completion and issuing of hourly, daily, and weekly reports 
• Management of user accounts for DC systems – MatfloWMS, Selektron, Control Tower, Message Broker 
• Provide multi-site support to users of MatfloWMS – primarily Kingsway – and raise issues with the system supplier via the JD ‘Request Tracker’ system 
• To escalate high severity issues to the Lead Technician 
  
  

Skills And Experience

• Control Room or Helpdesk experience 
• Experience within an automated distribution centre or similar site 
• MatfloWMS, PSB Selektron& SCADA, Dematic SCADA 
• Use of handheld radios 
• Intermediate to Advanced Excel skills 
• System user management experience 
• Experience of using ‘Request Tracker’ or other ticket management system 
  
  

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD