Control Room Lead Technician

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Control Room Lead Technician Team 1 Nights

Role Overview

Lead Technicians are the technical experts of the Control Room. You will be a key point of contact for escalations of service impacting incidents at both Kingsway and the wider Logistics network, so building relationships and communicating with stakeholders is paramount. You’ll work with several teams including Operations, Engineering, IT, Planning, Stock Integrity and many more. As part of the Kingsway Logistics team, you will input into and execute the daily picking plan. You will learn to support through a wide range of systems, and also be involved in the design and testing of software changes, as well as other opportunities to develop your skills!

Responsibilities

• Provide multi-site support to users of Logistics systems and raise issues with the system supplier via the JD ‘Request Tracker’ system
• Co-ordination of high severity system issues including stakeholder communications 
• Control of system parameters and configuration - Matflo WMS, Selektron , Control Tower & Red Ledge
• Participate in daily pick planning for both Kingsway DCs
• Input into the design, testing, and implementation of Kingsway systems changes
• Releasing of Retail store orders and Internet customer orders into the WMS systems
• Ensure effective handovers at the start and end of shifts
• Support with the training and development of Control Room Technicians
  
  

Skills And Experience

• Excellent attention to detail
• Excellent communications skills, both written & verbal
• Experience of using Warehouse Management Systems and willingness to learn & become expert in new systems
• Able to effectively prioritise multiple tasks & issues and escalate appropriately
• Good problem-solving skills
• Ability to build and maintain relationships with colleagues & stakeholders
  
  

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

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