Continuous Improvement Performance Lead (Ref: 6302)

This position is based at NMS Centre City Tower (19th), B5 4UA, NMS Centre City Tower (1st), B5 4UA, NMS Elgar House (1st), WR4 9EE, NMS Units 8 Frank Foley Way, ST16 2ST, NMS Whitechapel House, TF2 9FN, NPS 135 ABBEY FOREGATE SHREWSBURY, SY2 6AS, NPS 200A WOLVERHAMPTON ROAD CANNOCK, WS11 1AT, NPS 76 WALSALL ROAD BIRMINGHAM, B42 1SF, NPS 826 BRISTOL ROAD BIRMINGHAM, B29 6NA, NPS CENTENARY HOUSE BIRMINGHAM, B33 0LQ, NPS GAOL STREET HEREFORD, HR1 2HU, NPS HOPE HOUSE DUDLEY, DY1 4TA, NPS HORNINGLOW STREET BURTON ON TRENT BURTON-ON-TRENT, DE14 1PH, NPS MELBOURNE HSE STOKE-ON-TRENT, ST1 5RQ, NPS MOOR STREET TAMWORTH, B79 9QZ, NPS PRUE EARL HOUSE WOLVERHAMPTON, WV1 3JS, NPS SHERIFF'S COURT COVENTRY, CV1 3RY, NPS STOURBANK HOUSE KIDDERMINSTER, DY11 6XA, NPS UNITS 1- 4 AND 7 WINDSOR COURT REDDITCH, B97 4BT, NPS UNITY HOUSE WEST BROMWICH, B70 7PQ, NPS WALSALL PROBATION COMPLEX WALSALL, WS1 3QE, NPS WARWICKSHIRE CRIMINAL JUSTICE CENTRE NUNEATON, CV11 4JU, NPS WARWICKSHIRE JUSTICE CTR LEAMINGTON SPA LEAMINGTON SPA, CV32 4EL

Job Summary

Please refer to the job description

Job Description

Overview of the job

Team lead working within a region authoring performance targets and agreeing them with key stakeholders at a national level. Team Lead for the team authoring and developing a quality improvement programme tailored to the needs of the division and HMPPS priorities. Identifying local performance and quality issues and developing initiatives in response to the identified issues.

Summary

As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Lead PS performance management

• Lead on the maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional level.
• Undertake and analyse surveys of internal and external customers.
• Carry out data audit exercises and quality inspection as required.
• Respond to internal and external requests for performance monitoring information, training or support at the regional level.
• Maximise the potential use of IT systems and databases in respect of performance management
• Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
• Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
• Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
  
  

Support quality assurance

• Contribute to the PS performance and quality improvement strategy
• Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Support the delivery of practice development in the PS
• Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
• Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
• Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG
  
  

Develop Team and Partnership Working

• Develop productive working relationships with colleagues and stakeholders
• Contribute to team and organisation’s understanding of its stakeholders and customers
  
  

Plan and organise

• Contribute to programme implementation
• Share of knowledge and good practice to inform innovation and improve service delivery
  
  

Communication

• Providing information, feedback and advice
• Participate in meetings where appropriate
  
  

Use information to take critical decisions

• Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
• Develop and utilise data to identify trends
• Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence
  
  

Diversity and Equality

• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service.
  
  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Summary

As a member of the team the Performance Lead will be responsible for providing performance data which supports activities that enhance organisational effectiveness and enables the organisation to monitor and improve performance.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Lead PS performance management

• Lead on the maintenance of national performance standards
• Research, investigate and report on the reasons for performance at the regional level.
• Undertake and analyse surveys of internal and external customers.
• Carry out data audit exercises and quality inspection as required.
• Respond to internal and external requests for performance monitoring information, training or support at the regional level.
• Maximise the potential use of IT systems and databases in respect of performance management
• Identify trends across PS divisions in order to provide the evidence-base for commissioning national interventions
• Work alongside Performance and Quality Managers in Divisions to establish performance plans and monitor their effectiveness
• Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives
  
  

Support quality assurance

• Contribute to the PS performance and quality improvement strategy
• Support the communication of the PS performance and quality improvement strategy and action plans with Divisions and LDUs, external partners and all key stakeholders
• Support the delivery of practice development in the PS
• Implement quality improvement programmes for the national organisation and identify priorities for delivery within the Divisions
• Monitor external markets, practice, trends and development to ensure best practice internally, bringing this knowledge to bear on the development of effective practice codes and standards to be implemented nationally through the Divisions
• Build productive working relationships with relevant HQ teams, including Planning & Analysis Group, Commissioning & Commercial Directorate and OMPPG
  
  

Develop Team and Partnership Working

• Develop productive working relationships with colleagues and stakeholders
• Contribute to team and organisation’s understanding of its stakeholders and customers
  
  

Plan and organise

• Contribute to programme implementation
• Share of knowledge and good practice to inform innovation and improve service delivery
  
  

Communication

• Providing information, feedback and advice
• Participate in meetings where appropriate
  
  

Use information to take critical decisions

• Liaise with team members to receive, collate and analyse information, developing systems and compiling reports as directed
• Develop and utilise data to identify trends
• Use appropriate systems, processes and tools for the exchange of sensitive information, data and intelligence
  
  

Diversity and Equality

• Contribute to a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service.
  
  

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

Person specification

Please Refer To The Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Changing and Improving
• Seeing the Big Picture
• Delivering at Pace
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0345 241 5358
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints

https://jobs.justice.gov.uk/careers/JobDetail/6302?entityId=6302