Consumer Services Coordinator

Job Description

Consumer Services Coordinator

Ashby de la Zouch (Home of Hula Hoops, Space Raiders, popchips and more...)

Hybrid model: We offer hybrid working with a mix of home and office working. The working hours for the role are Monday to Friday 8.45am-12.45pm.

Join our snack-loving team! We're looking for a Consumer Services Coordinator to join our team at KP Snacks. Fancy being part of a group where your ideas matter and your growth is celebrated? Keep reading – this might just be your next adventure!

What will you be doing?

• Accurately capturing of all relevant details within the company CRM system for every contact received
• Dealing with difficult consumers and de-escalating high-stress situations with empathy and tact
• Identifying serious complaints, product and service issues or fraudulent contacts and reporting to management
• Initiating and co-ordinating complaint investigations with factories, laboratories, Technical Services, Marketing, or external agencies
• Deciding on the level of reimbursement to consumers, ensuring that the response is empathetic and addresses the consumer’s issue
• Responding to consumer contacts received across multiple platforms including letter, email, phone, and social media
  
  

What’s in it for you?

We believe in giving back and making sure you're happy and thriving. Here's a taste of what we offer:

• Attractive salary, depending on the skills and experience you can bring
• Bonus scheme
• Annual Salary Review
• Medicash health cash plan
• Private healthcare (role/grade dependent)
• Digital GP service and Best Doctors (2nd Medical Opinion service)
• Cancer care
• Company sick pay (eligibility criteria exist)
• Holiday buy scheme
• Electric Vehicle Scheme
• KP4ME - online benefits, discounts, prizes, competitions and information platform with access to mental, physical and financial wellbeing information and tools
  
  

Who are we?

Glad you asked! We're KP Snacks, proud to be part of the Intersnack family. Picture this: over 15,000 of us, spread across more than 30 countries, all working together to create the snacks you love. From Hula Hoops to McCoy's, we're the team behind your favourite munchies.

Here in the UK, we're about 2,400 strong, spread across seven factories and our Slough HQ. But don't let our size fool you – we're as close-knit as they come. We believe in speaking our minds, celebrating our differences, and pushing boundaries together.

Diversity isn't just a buzzword for us. We're on a mission to create a workplace where everyone belongs. So, even if you don't tick every box, we want to hear from you! Your unique perspective could be just what we need. Also, if there's anything we can do to make this process easier for you, just give us a shout.

Job requirements

We're particularly keen to hear from you if you can demonstrate the following knowledge, skills, and experience:

• Previous front-line experience dealing with consumers/customers daily
• Complaint handling experience
• Ability to conduct investigations whilst liaising with internal/external stakeholders
• Excellent written and verbal communication skills with the ability to communicate across multiple channels
• Strong IT skills especially Microsoft Word and Excel
• Organisational skills with the ability to prioritise, multi-task and meet deadlines
• Quality conscious with an eye for detail
  
  

#CVL