Conductor (2622)

As a Southern Conductor you play a key role in keeping the railway operational, you will be responsible for ensuring trains are dispatched on time and accordance with safety requirements.

Conductors will be expected to patrol the train and be the face of Southern to all passengers; you will check tickets frequently and where required issue fares, provide regular information regarding the journey and any delays or disruptions and provide an outstanding customer experience.

Successful conductors will undertake their duties safely and confidently, ensuring our customers' journeys are safe and comfortable. They will be experts in the customer environment of the trains on which they work, able to quickly identify faults and take action to ensure a swift resolution.

Conductors work on a shift-basis which will require you to finish and start early in the morning over the course of a roster, you will therefore need to be able to get to the depot for all shifts.

Experience / Skills / Requirements

• A proactive approach coupled with passion and ability to support and develop your team
• Exceptional levels of customer service, each and every time – you will be a role model for others to follow
• Demonstrable experience of managing customers effectively in difficult environments.
• Confidence to make decisions in a customer focused manner and carry out instructions effectively.
• Advanced written and oral communication skills.
• You must also be over 18 to apply.
• Must be within a commutable distance of base depot (no more than 45 minutes)
  
  

Finally, the role of a conductor is safety-critical. You will need to pass a full medical examination that shows your health meets the necessary standards to undertake your duties. GTR also operate a strict policy regarding drugs and alcohol in respect of our duty to run a safe railway.