Complex Claims Administrator

Team - Medical Care

Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Detail orientated and organised
• To be reliable
• Proactively adept at multitasking
  
  

What this role is all about:

This is an entry-level role designed to support the Case Management team with important administrative tasks. You’ll help keep things running smoothly by handling documents, answering calls, and supporting patients and healthcare providers. Full training will be provided, and this is a great opportunity to start a career in Private Medical Insurance.

Key Actions

Admin & Systems Support:

• Upload signed documents (DocuSigns) to our internal system (AWD).
• Help prepare and send letters to patients (e.g., welcome letters, next steps).
• Keep records up to date and organised.
  
  

Communication Support:

• Triage (sort and forward) incoming emails to the right team members.
• Answer incoming calls on the Enhanced Care Line and take messages when needed.
• Make simple outbound calls to hospitals or consultants to follow up on information.
• Respond to WhatsApp messages with guidance from the team.
  
  

Case Support Tasks:

• Help with NHS cash benefit claims and NHS-to-private patient transfers.
• Follow up on reports for oncology cases (e.g., MDT reports).
• Support with general patient and provider queries.
• Assist with corporate pricing queries by gathering information.
• Help process payments for fertility and gender-related treatments.
  
  

What do you need to thrive?

• Friendly and professional communication (written and spoken).
• Basic computer skills (e.g., email, Microsoft Word, Excel).
• Good attention to detail and accuracy.
• Willingness to learn and take direction.
• Reliable and organised approach to work.
• Ability to work as part of a team.
  
  

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary
  
  

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.
  
  

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.