Complaints Resolution Advisor

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

Location/Base: Homebased, with the ability to work in the head office as and when required (Designated office: Memorial House, Coalville, Leicestershire)

Hours: 21 hours per week (hours are flexible to suit business needs and to be worked between 8am – 6pm)

Salary: £18,176.40 - £20,196.00 per annum (FTE £30,294 - £33,660 pa)

The role

The Complaints Team are looking for a Complaints Resolution Advisor to join their team who will be responsible for delivering a high performing complaints investigation and resolution service for emh customers.

The role will also include contributing to developing comprehensive customer insight and profiling and ensuring a holistic support service and advice on complaints handling across emh.

The person

Do you have a passion for providing an effective and efficient customer service, and can demonstrate excellent communications skills, whilst working to meet tight deadlines?

Do you have possess good IT skills and are competent with Microsoft Office applications (Word, Excel, Outlook) and other databases?

Do you experience of working in a housing and/or customer contact centre environment or related field?

If so, we would love to hear from you.

About Us

emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

• Competitive salary
• 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
• Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
• Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)
• Opportunities to work flexibly and from home, where the business need allows
  
  

Qualifications

• Educated to GCSE level in Maths and English or relevant professional experience
  
  

For further information about the role, please see attached Job Description and Person Specification.

How To Apply

Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.

“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application

emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.

We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.

But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.

We Do This By

• Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
• Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.