Community Liaison Officer [UK]

Reference ID

CLOF/PTH

Overview

As part of our ongoing growth and commitment to building strong community relations, we are seeking a dedicated Community Liaison Officer. The successful candidate will collaborate closely with our project teams, develop positive relationships within the community, and support the team in achieving excellence in our social value initiatives. You will be based on our site in the Perth and Kinross area. You will work on our highway and infrastructure project constructing roads, footways and cycleways in urban environments, ensuring communities are kept informed of construction progress, and responding to enquiries from Stakeholders.

This is a full-time permanent position – Monday to Friday

Key Duties

• Collaborate closely with site management teams to implement plans and address challenges and delays.
• Prepare and contribute to monthly reports for Management and Clients.
• Co-Ordinate Engagement with the supply chain to achieve social value and employment & skills delivery plans to instil a positive social value ‘culture’ within the project.
• Fulfil Stakeholder Engagement and Public Liaison requirements as necessary.
• Advocate for corporate social responsibility and charitable work within the community.
• Draft communication and engagement plans, project newsletters, advanced works notification letters, and update project information boards.
• Serve as the primary point of contact for project inquiries, ensuring timely issue resolution.
• Keep all stakeholders informed of work progress and maintain a high level of customer care.
• Coordinate and attend events such as meet the contractor sessions, careers fairs, and school engagement events.
• Provide administrative support to the site team.
• Due to the nature of the role, some occasional and weekend work may be required to attend community events.
  
  

Skills, Qualifications And Experience

• Confident and Enthusiastic: Displays confidence and enthusiasm in communication and engagement.
• Social Responsibility: Passionate about social responsibility and community collaboration.
• Team Leadership: Capable of leading project teams to achieve employment, skills, and social value goals.
• Networking Skills: Proficient in networking and collaborating with local interest groups and employment schemes.
• Strong Work Ethic: Demonstrates a strong work ethic and commitment to task completion.
• Organisational Skills: Highly organised and able to work independently.
• Problem Solving: Effective problem solving and conflict resolution abilities.
• Relevant communications qualifications and skills (CIPR, PRCA or equivalent).
• Experience in a senior role in stakeholder engagement and information planning on major infrastructure projects.
• Proven ability to clearly and authoritatively explain all operations associated with civil engineering works to members of the public.
• Strong interpersonal skills and the ability to build strong relationships with members of the local community i.e. being empathetic and responsive to the needs of stakeholders and the public.
• Experience of managing stakeholders to minimise negative sentiment related to a project.
  
  

Benefits

• Comprehensive training and development, financial support towards relevant role qualifications.
• 24/7 counselling and support helpline.
• Salary sacrifice schemes.
• Death in service benefit.
• Income Protection.
• Company pension.
• 25 annual leave holidays plus public holidays.
• Employee Health & Wellbeing App.
  
  

If you are interested in this role then please send your current CV and covering email outlining your suitability for the role.

Apply now