Commercial & Customer Analyst

Job Title: Customer & Commercial Analyst

Contract: Fixed term contract for up to 12 months, 37.5 hours per week (Hybrid working - min. 2 days in HQ)

Salary: £30k-£45k depending on experience

About Bravissimo

Owned by Wacoal, Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK, along with a well-established ecommerce operation. Since being founded in 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated, to feel like they belong and that Bravissimo is their place that they want to shout about!

Bravissimo Benefits

• Up to 25 days holiday, plus flexible use of bank holiday allowance
• The opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through MediCash
• Employer pension contributions up to 6%
• Life Assurance
• Long service awards after 5 years’ service
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and MediCash
• Free on-site parking at Bra HQ
• Hybrid working (minimum of 2 days per week in the office)

About the Role

You will:

• Own all facets of customer insight analysis and reporting, including providing customer behavioural, engagement, campaign and purchase insights
• Utilise Bravissimo’s data to give a complete view of customer behaviour
• Highlight issues, opportunities and make recommendations to drive improvements in commercial performance and customer experience
• Build and maintain reporting tools to monitor performance
• Coordinate the cost budget for marketing, supporting the creation of the cost budget and ongoing reporting of actual spend Work closely with GAIN to provide additional customer insights required
• Review the impact of campaigns and CRM activity on customer behaviour and commercial performance, including identifying key measurement outcomes to define the success of projects
• Understand Bravissimo's commercial objectives and trading conditions, using these to inform decision making
• Identify and size the profitability of relevant trading opportunities
• Support measurement of the incremental impact of our marketing activities, through design and implementation of robust test frameworks.
• Support the wider Marketing team on various tactical & strategic project initiatives
• Key stakeholder in delivering personalisation across stores and online
• Lead the sales budgeting process for UK and US Ecomm

Our customers are at the heart of everything we do, so we all spend regular time with our customers to understand what is important, whether that’s working in stores, taking calls in customer services or stocktaking at our warehouse. We are all in it together – We are Bravissimo!

About You

• Minimum 2 years in Data Analysis and Reporting
• Excellent Excel and database skills
• Experience in data manipulation, BI systems
• Experience of using Faststats an advantage
• Highly numerate
• Degree level education in a maths or science subject is desirable
• Good attention to detail
• Able to interpret data to present the story and the ‘so what?’
• Confident presenter, comfortable dealing with senior stakeholders
• Team player with excellent communication skills

Interested?

If this sounds like the perfect role for you, we would love to hear from you. To apply, click the link. We will also ask you to submit a CV and a letter which should include why you would like to work for Bravissimo, what you could bring to the role & what it is about this role that excites you!