Collector

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset Finance Team where you will be responsible for providing solid and consistent support to the Glasgow Office, Directors and Operations team. Ensuring all procedures are adhered to for collection of late payments.

Our ideal team member will also be able to correspond effectively with our solicitors and auditors and ensuring any related paperwork is completed accurately and in a timely manner, as well as prompt and professional answering of the telephones.

Responsibilities

• Assist with arrears cases as and when required, calling customers by phone and following up with written communication.
• To have and understanding of CCA legislation
• Assist with customer calls, which may include a phone divert when Asset manager unavailable.
• Ensure prompt and professional answering of telephones and deal with customer queries.
• Providing all information required by our auditors, and ensuring all feedback is actioned in a timely manner.
• Ensuring any legal paperwork is followed up with Solicitors.
• Assist with ad-hoc administrative duties as and when required by the Collections Manager and Management Team
• Communicate with team members and work closely to support each other. Understand the team/business targets and personal contribution to achieving these.
• Have a full understanding of all the finance products offered and associated add on products available at Close Brothers Asset Finance.
• Ensure that Close Brothers Asset Finance policies and procedures are understood and adhered to at all times.
  
  
  
  

WE WOULD LOVE TO HEAR FROM YOU IF ARE/HAVE:

• A proven track record as a collections/asset assistant
• A bright, confident, hard-working individual.
• Confident using Microsoft Office tools
• Customer Service focused.
• Able to work well independently as well as of part of team
• Numerate with analytical ability.
• Excellent attention to detail.
• Strong interpersonal skills.
• Strong ability to plan and organise.
• Ability to work under pressure whilst maintaining a positive mental attitude.
• Demonstrates an understanding of the business.
  
  
  
  

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

• Previous knowledge and experience of the Asset Finance industry.
  
  
  
  

We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at [email protected] or request a call back.

About Us

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:

https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:

https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:

Our Responsibility - Diversity and inclusion ¦ Close Brothers Group