Collections Operations Manager

About The Role

Ready to lead a team that drives performance and shapes the future of collections? Join us and make a real impact on how we deliver for our customers and colleagues. At EDF, Success is Personal – it’s your journey, powered by us.

The Opportunity

As a Collections Operations Manager, you’ll play a pivotal role in helping us achieve our customer and business ambitions, supporting our journey towards An Electric Britain. You’ll lead four teams of debt professionals, driving high performance and delivering industry-leading debt prevention, collection and credit management outcomes.

This role is based at our #Exeter office at Gadeon House, with weekly office attendance required. We’ll give you the flexibility to collaborate and connect with your team while balancing your work-life needs.

You’ll be part of a dynamic environment where continuous improvement is key. From fostering a culture of data-driven decision-making to building strong stakeholder relationships, you’ll have the opportunity to shape processes, influence outcomes and make a real difference.

Who You Are

We’re looking for a Collections Operations Manager who thrives on collaboration and leadership. To be shortlisted, you need to offer:

• Proven experience leading teams of around 40 FTE, including coaching, performance improvement and ability to motivate, engage and promote wellbeing
• Strong stakeholder management skills, with experience working across functions such as Finance, Credit Risk and Customer Service
• Commercial awareness and ability to make decisions that balance customer outcomes with business goals
• Experience managing customer escalations and disputes, including negotiating payment arrangements
• Ability to drive continuous improvement through processes, controls, reporting and systems
  
  

What You’ll Be Doing

• Leading four collections teams to deliver cash targets of around £8bn annually
• Fostering a culture of high performance, customer-centricity and continuous improvement
• Managing customer escalations and disputes, ensuring balanced outcomes
• Building and maintaining strong relationships with internal and external stakeholders
• Identifying and implementing improvements to processes, systems and reporting
  
  

Pay, Benefits And Culture

Alongside a salary of circa £56,400 (DOE) per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Join us and find your success at EDF!

#SuccessIsPersonal #EDFcareers

Closing Date: 16th December 2025

Success is Personal. It's your journey, powered by us. Join us and drive the transition towards an Electric Britain.