Collections Operations Executive

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Collections Operations Team

We are looking for an Operations Executive to complement the existing team, and to act as a support to the busy Account Collections department. The main purpose of the role is to take responsibility for the day-to-day administration of the department, allowing the Account Collections team to focus on chasing outstanding debt. The main role for a Collections Operations Executive is to upload and allocate all customer payments, whilst also looking after invoicing and some other smaller customer maintenance jobs too.

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Be part of a team that enables business growth

The Collections Operations Executives are responsible for the uploading and allocating of all customer payments into Softcat. They work to support the Credit Controllers in having an accurate reflection on what is outstanding on customer accounts.

As a Collections Operations Executive, you'll be responsible for:

• Dealing with the post daily, including; coding up all customer cheques and remittance advice
• Sending copy invoices, credit notes, and statements to customers and Account Managers as requested
• Daily posting and applying of all cheques and BAC's payments to the system
• Running and sending out the daily invoice batch
• Maintenance of customer accounts
• Customer and Account Manager query resolution
  
  
  

We'd love you to have

• Excellent organisational skills and attention to detail
• Ability to multitask and work well under pressure
• Effective communication skills, with the ability to develop and maintain relationships with different personalities across the business.
• Proven ability to problem solves with an understanding of when to manage a query independently and when to escalate further
• Demonstrates an ability to work effectively as part of a team
  
  
  

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/