Cloud Operations Team Leader

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Cloud Operations Team

The Cloud Operations Team sits within the Operations Function at Softcat and is dedicated to driving excellence in cloud strategy & execution. The team is structured into two dynamics units: Cloud Procurement & Marketplace Cloud Enablement

Together, Cloud Operations is shaping the future of cloud procurement and enablement—driving growth, simplifying complexity, and unlocking value for the business and its customers.

About The Role

You will be leading the Cloud Procurement unit within Cloud Operations focussing on the procurement of all vendor cloud programmes for our customers. You will be responsible for managing a team of individuals at various levels in their careers to ensure objectives and team deadlines are met. You will have responsibility for ongoing management & onboarding of vendor cloud procurement programmes alongside the procurement of Microsoft Enterprise Licensing and the procurement of all Marketplace Orders via AWS, Microsoft & Google. You will be a senior contact internally for other teams and will be required to adhere to best practices and provide excellent customer service throughout.

What You'll Be Doing

• Daily management of the team; regular one-to-one's; managing resource & dealing with escalations whilst providing updates to the Cloud Operations Manager.
• Supporting the team to ensure all cloud orders are processed efficiently & correctly
• Working closely with the Cloud Marketplace Enablement Lead to ensure processes & people are in place operationally to support the volume of Marketplace business
• Working directly with vendors to understand cloud procurement strategies and implementing processes to support onboarding & on-going management of these orders
• Ensuring we minimise risk to the business & our customers as we implement new processes to adapt to the expansion of cloud procurement
• Collaborating closely with the Head of Digital Strategy to support with vendor transitions on to our digital platform focussing on reducing manual procurement process & fostering automation
• Supporting the team with their training and development requirements whilst remaining accountable for vendor knowledge to be in place to support all procurement processes.
  
  
  

What We Need From You

• Good understanding of key vendor procurement models including Microsoft Enterprise, Azure, AWS Marketplace, Google Cloud Platform
• Ability to manage performance of others and deliver feedback through consistent, honest and motivational conversations
• Ability to problem solve queries and issues brought to you by others in the team
• Project management of processes, people and resources to achieve company goals for team direction and the ability to utilise skills of others to support.
• Effective self-management: embodying behaviours that align to company values and taking career ownership to develop your management skills
  
  
  

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.