Cloud Operations Engineer

Job Description Take personal accountability for their products so that they remain available, secure and performant

Take the lead during high pressure incident scenarios, balancing technical resolution and stakeholder communication.

Participating in our 24x7 on-call rota

Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals

Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience

This role will require you get to know the development team’s world (source control, builds, backlogs, sprints, Agile etc.) but also to bring the development team closer to the operational team's world (Infrastructure, OS, security, scripting, monitoring etc.) working in a true DevOps role.

Research and build knowledge of new & generally available services, new ways to use technologies and changing business processes to gain efficiencies and improve customer experience

Create, maintain, administer, and enhance infrastructure and infrastructure automation, supporting secure and scalable environments to satisfy both operational, governance, product, and customer needs.

Communicate with key stakeholders on planned changes, incidents, and service improvement plans

Monitor applications and systems, identifying issues proactively and mitigating them to improve the customer experience

Enable continuous deployment cycles and on-demand deployment processes

Perform ‘code’ and ‘code/infrastructure’ deployments

Maintain Configuration Management Databases for key services.

Operate to ISO standards and document all processes

Adhere to Sage standards and processes.

Work collaboratively Across team boundaries

Responsibility for working with budgets, identifying potential cost savings, and ensuring these are prioritized. Monitoring of spend across various platforms, identifying gradual increases, ensuring Dev environments remain at optimal spend levels

Key Responsibilities Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders

Operating Systems: Windows, Linux &/or MacOS.

Strong analytical, debugging, and problem-solving skills.

Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).

Experience Dealing With Multiple Teams, Multitasking & Prioritisation Skills.

Proficiency in English language, verbal and written with ability to build relationships and influence

Proficiency/exposure to SRE activities like – Software/System Engineering and Toil reduction

Experience building and maintaining Infrastructure as Code and CI/CD processes

Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, Kubernetes and/or serverless technologies.