Clinical/Customer Care Doctor
HeliosX Group
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How We Started
Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where We Are Now
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX.
Where We’re Going
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
The Opportunity
HeliosX is looking for a dedicated Clinical Customer Care Doctor to join our medical team.
This role is pivotal in improving the interface between our customer care and clinical teams. This will include writing protocols and policies to improve management of patients between the teams and providing training to the customer care team on relevant treatment areas and assessing metrics.
The role will be responsible for reducing complaints and incidents related to the customer care/clinical interface.
The ideal candidate will have a strong clinical background and outstanding communication and team working skills. They should also be able to work independently. Previous experience of teaching or training is an advantage.
This is a full time, permanent role. Whilst you must be based in the UK, the role will be based from home.
What You'll Do
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
How We Started
Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where We Are Now
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX.
Where We’re Going
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
The Opportunity
HeliosX is looking for a dedicated Clinical Customer Care Doctor to join our medical team.
This role is pivotal in improving the interface between our customer care and clinical teams. This will include writing protocols and policies to improve management of patients between the teams and providing training to the customer care team on relevant treatment areas and assessing metrics.
The role will be responsible for reducing complaints and incidents related to the customer care/clinical interface.
The ideal candidate will have a strong clinical background and outstanding communication and team working skills. They should also be able to work independently. Previous experience of teaching or training is an advantage.
This is a full time, permanent role. Whilst you must be based in the UK, the role will be based from home.
What You'll Do
- Provide expert training to customer care representatives on treatment areas, particularly focusing on GLP-1 medications and their applications.
- Analyse and assess metrics of complaints and incidents to identify trends and areas for improvement.
- Develop and implement referral pathways for the customer care team into clinical settings, ensuring seamless communication and support for patients.
- Collaborate with the clinical team to develop protocols for handling sensitive cases, ensuring appropriate interventions for patients.
- Implement strategies to reduce complaints through proactive communication and improved service delivery.
- Conduct change management initiatives based on feedback and incident analysis to foster a culture of continuous improvement within the customer care team.
- Ensure that customer care interactions are properly escalated to the clinical team when needed, facilitating direct communication with patients or their families.
- Liaise with cross-functional teams, including marketing and product development, to ensure that patient safety and care quality are prioritised in all customer service operations.
- A registered clinician with a professional body in the UK (e.g., GMC, NMC) and at least 3 years of experience in a clinical or customer-facing role.
- Familiarity with GLP-1 medications and their therapeutic applications in treating conditions like obesity and diabetes.
- Experience in managing patient complaints and understanding of the escalation process within healthcare settings.
- Proven ability to analyse data and metrics related to patient complaints and incidents, with a focus on implementing effective solutions.
- Strong communication skills, capable of conveying clinical concepts to non-clinical staff and ensuring alignment across teams.
- Ability to work collaboratively with diverse teams, contributing to a supportive and effective customer care environment.
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
SecOps Specialist
bloXroute Labs,
Remote
4 hours ago
ResponsibilitiesDesign and automate security incident response procedures and handling of security eventsHarden and secure Linux servers, optimize firewall configurations, and enforce best practices for server protectionImprove security posture of AWS infrastructure, configure monitoring of CloudTrail events, CloudWatch anomaly detection and leveraging Amazon InspectorAssess and enhance existing security practices and processes Identify, remediate, and mitigate vulnerabilities, weaknesses, security issues, gaps in...
Field Applications Scientist (Netherlands)
Refeyn,
Remote
1 day ago
Job OverviewThe Field Application Scientist (FAS) is responsible for ensuring the successful demonstration of our technology to potential new customers. This role involves planning and executing proof-of-concept instrument demonstrations and providing technical support throughout the sales process. The FAS provides in-depth technical expertise to shape and articulate the value proposition of our technology based on customer-specific applications and works closely...
Software Engineering Manager, Ubuntu Gaming
Canonical,
Remote
2 days ago
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company...
