Client Services Officer

How we use cookies to help you

It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.

As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.

You can find out more about the cookies we use.

How we use cookies to help you

We use essential cookies to make our site work.

We'd Also Like To Use Some Additional Cookies To

• see what help people need most, so we can make our site better
• help us campaign for changes that make things fairer for everyone
• let you watch videos on the site
  
  

Find out more about how we use cookies and keep your data safe.

Choose cookies

You’ve accepted additional cookies. You can change your cookie settings at any time

You’ve rejected additional cookies. You can change your cookie settings at any time

Role Client Services Officer

Salary £23,500

Hours Full time (37 hours per week)

Location Bradford Offices

Reporting to Client Services Team Leader

Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Officer, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services Officer team play a crucial role in the day to day running of our service. You will provide cover for our busy reception area, support clients who attend our drop-in sessions and process referrals which are received into the service. The post holder will be able to manage a demanding and varied workload, demonstrate confidence, flexibility and an overall can-do approach to tasks.

• We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs.
• The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us.
  
  

For an application pack please email: - [email protected]

Closing Date:- 9.00 am Monday 26th January 2026

Interviews: Tuesday 10th February 2026