Client Care Advisor (Roving Holiday Cover)
Vet Record Careers
Date: 3 weeks ago
City: Blackburn
Contract type: Full time
We are hiring!
Here at Myerscough Veterinary Group, we are looking for a friendly and approachable Client Care Advisor to join our fantastic team! The main purpose of the role would be to travel across all Myerscough Veterinary Group branches to cover Receptionists holidays as needed. This is a permanent position and with over 20 receptionist within the company there is always someone on holiday.
What will the role involve?
You will be the first point of contact for clients and the general public both on the telephone and in person. You will also be demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients.
Other Duties Include
This is a full-time permanent role working a minimum of 37.5 hours per week. The shifts will include starting between the hours of 8:30am and 9:30am. On occasion you may be required to start earlier at 7:30am. Shifts finish around 6:15pm however on occasion shifts could finish as late as 8:00pm whilst working at our hospital branch. Some weekend work may be required.
Our values
Our core values are what make the group a successful and fun place to work.
WE CARE
Our team comprises 17 veterinary surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs, and client care advisors. With a strong emphasis on continuous learning and development, several of our team members hold certificates in various specialties, including ECC and dentistry.
We pride ourselves on our ability to manage complex cases in-house, ranging from critical care to orthopaedics and laparoscopy. As a member of our team, you will have the opportunity to collaborate closely with experienced certificate holders, providing the highest level of care to our patients.
In addition to a competitive salary, you will benefit from:
Here at Myerscough Veterinary Group, we are looking for a friendly and approachable Client Care Advisor to join our fantastic team! The main purpose of the role would be to travel across all Myerscough Veterinary Group branches to cover Receptionists holidays as needed. This is a permanent position and with over 20 receptionist within the company there is always someone on holiday.
What will the role involve?
You will be the first point of contact for clients and the general public both on the telephone and in person. You will also be demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients.
Other Duties Include
- Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times.
- Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner.
- Telephone calls should be answered promptly and professionally.
- Booking appointments.
- Preparing prescription medication under vet instruction.
- Assisting the vet with animal handling as required.
- Admitting and discharging patients for routine operations.
- Stock control.
- Care and presentation of the client areas and waiting room stock.
- Monitor and progress client debt.
- Reconciling payments, cashing up, administration as required.
- Educate clients about practice services.
This is a full-time permanent role working a minimum of 37.5 hours per week. The shifts will include starting between the hours of 8:30am and 9:30am. On occasion you may be required to start earlier at 7:30am. Shifts finish around 6:15pm however on occasion shifts could finish as late as 8:00pm whilst working at our hospital branch. Some weekend work may be required.
Our values
Our core values are what make the group a successful and fun place to work.
WE CARE
- We care for animals and people, keep our promises, treat each other with decency and respect.
- We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a changing world.
- We share knowledge, best practice and make decisions based on trust, dialogue, commitment and engagement.
Our team comprises 17 veterinary surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs, and client care advisors. With a strong emphasis on continuous learning and development, several of our team members hold certificates in various specialties, including ECC and dentistry.
We pride ourselves on our ability to manage complex cases in-house, ranging from critical care to orthopaedics and laparoscopy. As a member of our team, you will have the opportunity to collaborate closely with experienced certificate holders, providing the highest level of care to our patients.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
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