Client Care Advisor

Job Description

Come join our team at Livingston Vets4Pets!

We have an exciting opportunity for an enthusiastic and passionate Client Care Advisor to join our practice. This position is for 40 hours per week, please bear in mind we are open 7 days a week, so you will be asked to work some weekend shifts.

What Your Typical Day Will Look Like -

Your focus is to provide an exceptional service to our clients and to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The Attributes Required -

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• Confidently handle financial transactions and accounts alongside dealing with daily banking.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
  
  
  

In short, do you like to be at the core of an extremely fast paced environment, enjoy helping people and their pets and always endeavour to make a difference? Then we would love to hear from you!

Benefits -

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

To Apply -

Please send your CV to: [email protected]

Location: EH54 6QX - Closing Date – 20th December 2024

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!