Client Advisor - Selfridges

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities :

Brand Experience:

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets
  
  

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.
  
  

Merchandise and Visuals:

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
  
  

Operations:

• Knowledge and understanding of company policies and procedures
• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)
  
  

Requirements :

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player
  
  

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.