Client Advisor

OTB


Date: 6 hours ago
City: Bicester
Contract type: Full time
Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for the perfect profile as Client Advisor for our point of sales in Bicester Outlet.

Main Responsibilities:

  • Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
  • Develop and maintain effective one-on-one relationship customers, using also digital tools
  • Maintain accurate records of all key customer account activities, and uses the information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes,
  • Previous order history, All follow up information related to closing the sale
  • Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors
  • Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries (direct and indirect) and attempts to convert them to sales.

Life Skills:

  • Strong communication skills in English at least (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy
  • Strong attention to details
  • Results-driven and customer focused
  • Time management
  • Problem solving
  • Omni-channel retail orientation
  • Flexible availability – including weekends, and holidays

Requirements:

  • 3/4 years of experience in the luxury fashion
  • Second language will e a plus
  • BOH knowledge
  • Proactivity, enthusiasm, fashion knowledge and problem solving

Privacy policy available here: https://apps.otb.net/hr-gdpr/

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Stock Keeper - BICESTER.

BoF Careers, Bicester
1 week ago
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.In...

Retail Optical Assistant

Vision Express, Bicester
2 weeks ago
Role overviewAs a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.Overall, your goal is to provide...

Registered Veterinary Nurse - Small Animal

Vet Record Careers, Bicester
2 weeks ago
Join a close-knit and compassionate team at Hart Veterinary Centre - a proudly independent-feel practice that's been caring for pets and their people since 1993. We're now looking for a dedicated Registered Veterinary Nurse to join our friendly Waddesdon team.What the Role InvolvesThis is a varied and fulfilling role, working across consultations, theatre, and reception as part of a small...