Claims Team Lead

Claims Team Lead - Angel Risk Management

Chelmsford, UK

Angel Risk Management specialises in underwriting products for the small to medium-sized sector on behalf of AXA XL - the global insurer that combines financial security with a nimble and empowered approach. AXA XL provides property, casualty, professional and specialty products to industrial, commercial and professional businesses, insurers and enterprises through the world.

The majority of Angel online business is underwritten either via the Angel Underwriting bespoke system from the Angel Chelmsford office or the Angel online quick quote system. A typical Angel broker would usually be a smaller and predominately regionally focused broker, often independently owned.

As a Claims Team Leader, you will be responsible for leading the in-house Angel Claims function and team that sits alongside our Underwriting business.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be doing

What will your essential responsibilities include?

• Acting as part of the broader Claims team at AXA XL, you will be responsible for delivering on key priorities aligned to the UK & Lloyd’s strategy alongside resource allocation and workload within the team.
• Drive and manage performance of a team of Claims Adjusters including ensuring the setting of SMART objectives, undertaking performance reviews and ensuring that colleagues are supported with their career aspirations and development.
• Drive operational effectiveness of the team and compliance with key performance indicators and operational controls.
• Effectively manage a portfolio of claims in accordance with your agreed authority and the Claims Handler Guidelines.
• Provide oversight and direction to the team related to coverage analysis, investigation, defence, evaluation, reserving and resolution of a book of product specific claims.
• Ensure the appropriate governance over large losses and liaising with Claims Practice Leaders.
• Act as the key claims contact for Angel Underwriting, Actuarial, and key stakeholders in connection with claims trends and insights, lessons learned, marketing and business development.
• Represent Angel at market committees and large loss market meetings where required.
• Act as the lead contact for complex losses, providing support to Underwriters and Claims Adjusters and be at ease discussing claims issues direct with our brokers and clients.
• Deliver prompt, fair, innovative and accurate claims service, enhancing deep broker and client relationships
  
  

You will report to the Head of Angel and are expected to engage regularly with the AXA XL Claims Leadership Team.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Advanced knowledge of Claims aligned with the Angel Product offering, with the ability to discuss claims issues directly with our brokers and clients.
• A client first mindset with the ability to build and enhance broker and client relationships
• Excellent people management skills
• Familiarity with both Lloyd’s and Company Market, systems and protocols.
• Continuous improvement mindset with the ability to execute plans.
  
  

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
  
  

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
  
  

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com