Chief of Service Delivery

CORVID provides advanced and innovative cyber security protection services for a wide range of clients, using sophisticated means to detect and manage technical security incidents.

This is a critical role in the organisation with the primary responsibility to:

• lead and deliver commercial growth.
• spearhead engagements as well as communicate, and support the shaping of, the functions and services that CORVID offers to current and prospective customers.
  
  

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

The key responsibilities of this role are:

• Ensuring high-levels of customer-engagement and satisfaction with the services that CORVID provides.
• Devising and implementing strategies and tactics that result in increased customer numbers.
• Facilitating communication and escalation of CORVID services to customers.
• Shaping the communications with customers and service-augmentation partners.
• Overseeing customer services to ensure that expectations are well managed and that necessary activity is co-ordinated effectively.
• Supporting the development of suitable strategy that will shape the services that CORVID provides so that they add-value and are relevant to the market.
  
  

Qualification and Experience:

• Proven ability to market and sell
• Ability to identify where CORVID adds value and effective communication of this
• Translating technical matters into customer-comprehensible communications that improve CORVIDs brand reputation, customer-satisfaction or supports attracting more customers.
  
  

Whilst a degree is not necessary, the successful candidate should be able to demonstrate excellent language and comprehension skills as well as the ability to learn quickly and deploy newly acquired knowledge.

They should also be comfortable with technology and be prepared to learn and comprehend technology to a level that enables their role to be successful.

Security Clearance:

Candidates must be able to achieve a minimum of SC security clearance.

Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Benefits:

Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

• flexible working
• 25 days holidays with the option to buy/sell 5 days plus bank holidays
• 4 times your annual salary in life assurance
• flexible benefit package
• Pension Scheme - Less than 5 years service up to 5.5% employer contribution, 5 years' service + up to 7.5% employer contributions.
  
  

You couldn't be joining the team and Corvid at a more exiting time. Therefore if this sounds of interest, please follow the application process.

CORVID | Home | Managed Cyber Security

Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.

We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.