Charity Shop Manager

Charity Shop Manager

Ilkley, West Yorkshire

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Shop Manager you will lead a team of volunteers to raise funds to invest in achieving the charity’s goal to save lives in Yorkshire. Reporting to the Retail Area Manager, you will portray the charity as a professional, credible brand which acts with integrity and provide excellent customer service, ensuring volunteers, donors and customers know how their contribution is helping the people of Yorkshire.

Specifically, you will:

• Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.

• Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.

• Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.

• Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.

• Have line manager responsibility for assistant manager, working together to ensure there is management cover and sufficient volunteers to operate all trading hours.

• Ensure accurate accounting and handling of assets (items donated and money received).

• Be responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.

• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

About You

To be considered for this role, you will need:

• To be ideally educated to A-level or equivalent.

• To have experience of managing people/volunteers including recruitment and development.

• To have previous retail experience in charity sector or commercial sector is desirable.

• To have experience of meeting and exceeding targets within a retail environment.

• To be highly organised with good time management skills.

• To have excellent communication and interpersonal skills.

• To have the ability or willingness to travel occasionally across the Yorkshire region for training and team meetings.

• To have a willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:

A check on your employment history, by seeking references that cover your previous 5 years of employment and verifying any employment gaps of over 28 days

A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006

A check on your highest educational achievement(s)

A check on your professional qualification(s)

• To undertake a DBS check at the level relevant to your role.

Please click on the apply button to access and view the full Job Description and Person Specification.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please click on the apply button to submit a CV and cover letter via CharityJob outlining your suitability for the role before 22 October 2024. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.