Change & Improvement Lead

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Farnborough, Birmingham, Chichester, London – office expectation 2 days per week (travel to Farnborough likely)

Closing date for applications: 20th June

The opportunity:

The Change and Improvement Lead is responsible for driving business change initiatives, continuous improvement, and upskilling within the organization. This role involves presenting change initiatives to senior leaders, managing stakeholders in a fast-paced environment, and leading the development of the monthly non-financial performance review. The ideal candidate will have experience in Power BI, LEAN Six Sigma, coaching, and people leadership, with a curiosity about the insurance industry and underwriting processes. They will be comfortable managing projects, needing to engage with a variety of stakeholders and ensure that benefits are captured. They will be comfortable coaching and supporting team members who work across data and change disciplines and will be pivotal in establishing a positive team environment.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you be doing?

• Lead business change projects.
• Ensure successful implementation and sustainability of change initiatives understanding how they fit into the wider ZM business strategy.
• Upskill and coach team members on continuous improvement methodologies.
• Identify and implement process improvements to enhance operational efficiency.
• Potential for up to 4 direct reports.
• Provide guidance and support to ensure team success.
• Present change initiatives and project updates to senior leaders.
• Collaborate effectively in fast-paced environment.
• Manage relationships with key stakeholders to ensure project alignment and support.
• Facilitate collaboration and communication across departments.
• Lead the development of the monthly non-financial performance review.
• Collate and understand a wide range of operational data to ensure senior leaders are having the right conversations .
  
  

What are we looking for?

• LEAN Six Sigma: Green belt preferred or other project management and change qualifications.
• Power BI: Experience in creating and implementing solutions using Power BI.
• Coaching and Leadership: Proven experience in coaching and people leadership.
• Industry Knowledge: Curiosity about the insurance industry and underwriting processes.
  
  

Qualifications:

• Strong problem-solving and analytical abilities.
• Excellent communication and presentation skills.
• Advanced Excel skills.
• Ability to work collaboratively and manage a team effectively.
  
  

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.