Centre of Excellence Operations Manager

Salary: £55-£65,000 DOE

Work Life Balance: Hybrid

Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

Interview Process:

• Initial stage - 30 minute introductory call with a member of the recruitment team
• 1st stage - Competency based interview and an assessment
• 2nd stage - Meet the wider team, final questions
  
  

Are you ready to join an award-winning business that is reshaping the insurance landscape? Our organisation has transformed the way customers interact with insurers, establishing a benchmark for exceptional service. With our recent digital transformation, we are eager to find passionate and motivated individuals to join us on our journey to success.

We firmly believe that attracting and developing talented professionals is essential for our ongoing growth and success. By investing in our team, we create an environment where innovation thrives and opportunities abound.

Our aim is to innovate, dominate and disrupt niche insurance on a global scale, which means we are seeking innovators and individuals who embrace change with ease. Together, we can drive change and make a significant impact in the industry.

The Role:

The Centre of Excellence Operations Manager will be fully responsible for our internal operational Centre of Excellence, including our Team Leaders and frontline colleagues. You will be an experienced, well-organised Operations Manager with a hunger for improving the culture for our people whilst supporting good customer outcomes and driving performance. You will have excellent leadership skills, allowing you to build the capability of our leaders to support our people. To do this, you’ll have a strong track record of leading large operational teams– particularly in financial services – and be able to ensure we manage risks and compliance aligned to the standards we expect

What will you do?

• Lead and motivate the internal Centre of Excellence function day to day to ensure that we are supporting the outcomes and enablers as defined by the business to drive success.  
• Support the Team Leaders and drive an improvement in their capabilities to improve both colleague performance and the culture of operations.  
• Development of our Centre of Excellence thinking, maximising new technology to reduce demand, cost to serve, whilst maintaining a high value service to customers.  
• Supporting performance across the following lines of business: New Business, Retention and Customer Service processes 
  
  

Essentials:

• Strong track record of leading large operational teams through periods of transformation and operational change 
• Commercially aware, with an understanding of the internal and external environment 
• Ability to adapt leadership styles to suit the needs of stakeholders and team 
• Track record of leading commercially led functions (New Business or Retention) 
• Excellent communication skills and extensive people management skills
• Strong problem-solving skills, computer literate, including Microsoft Office and required Operational software
• Adaptable to change, able to act as an ambassador and lead on change projects.
• Proven track record of delivering results
• Strong decision making skills with the ability to take action, effectively plan and prioritise projects as appropriate
  
  

Bonus skills you may pack in your suitcase:

• Experience within the insurance industry (if you’ve worked in travel, even better!) or similar sector experience, although an eagerness to improve your knowledge of our industry will bode well.
  
  

We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability.

Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.