Casual Front of House / Receptionist

Plus X Innovation creates unique and inspiring workplaces, bringing together state-of-the-art equipment and facilities, game-changing innovation programmes and vibrant member communities helping to drive business growth. Plus X Innovation has a proven track record of creating collaborative ecosystems with a diverse mix of talents, skills and technology, attracting and connecting with local businesses and the wider community.

We are looking to attract people to join Plus X Innovation from a wide variety of backgrounds who can add their unique experience and perspective and help us deliver on our ambitious goals.

You will support the team on an ad hoc basis with running the front of house experience alongside the rest of the front of house team at Plus X Innovation Hub Brighton. You will be working with a focus on creating a welcoming and professional environment for members. The role consists of excellent customer service such as meet and greet duties, supporting the location managers in smooth running of the building and events as well as managing the small meetings calendar. As part of a lean and talented team, your role will include fostering a collaborative approach to work.

Location: Plus X Innovation Hub Brighton – On site

This is a casual role to provide ad hoc support our Location Team, covering time off and busy periods.

Responsibilities and Duties

Main Duties:

• Responsible for the front desk and a positive meet and greet experience to all members and guests.
• Assisting with all front desk and meeting room queries, resolving any issues in a timely manner, seeking support from the wider team when needed
• Responsible for the front desk inbox and the phone line, responding or forwarding all incoming queries regarding the location in a timely and effective manner and recording information in the CRM system
• Supporting members with car park bookings and travel needs, advising of alternative options for members and guests parking
• Working closely with the location team, assisting in the delivery of events. Being the face of the Plus X Innovation events advising members of what is on.
• Assisting with general administration and billing as required;
• Managing the small meetings calendar; book and set up meeting rooms and specialist facilities for members and guests, spot checks of the meeting and facilities rooms usage.
• Reporting any facilities or operational issues
• Managing the Front of House areas as well as the daily building walk arounds and opening and closing procedures
• Accountable for all post and deliveries for the building
• Accountable for the stock of consumables
• Key stakeholders – You will work closely with the wider location team including our Location Manager, Operations and Community Manager, Sales Coordinator, and Front of House.

Key Result Areas

Driving excellent customer service experience delivering on our member NPS scores and contributing to retention and acquisition targets.

Qualifications and Skills

• Experience from a flexible office or hospitality background is essential
• A passion for customer service
• Strong communication skills – with members, the team and the wider business
• Strong team player who can collaborate effectively with other teams
• Strong relationship building, motivational and prioritisation skills
• A good role model to others and projects a positive image to internal and external contacts, customers and wider stakeholders
• Demonstrates the Company’s culture, values and behaviours

Pay

£12.60 per hour

Plus X knows inclusive and diverse teams are strong teams. We support and encourage diversity to unlock potential and drive further innovation. We believe in equal opportunities and are committed to a fair and accessible recruitment process. If you have any questions or require any assistance during the application or interview process, please contact Cailin Jalynski, our Operations and Community Manager: [email protected]