Cargo Agent

Keeping Air Freight on the Move

At dnata we handle a variety of cargo, ranging from live animals through to luxury cars, ensuring it is safely and securely prepared ready to travel. In this role you'll have the opportunity to showcase your exceptional organisational skills, attention to detail, and commitment to excellence in a fast-paced and rewarding environment. We are seeking a highly organised and detail-oriented individual to join our dynamic team as a Cargo Agent. You'll be responsible for supporting the seamless flow of air freight operations, from documentation to customer service and coordination with warehouse staff. By joining the dnata team at Heathrow, you'll become part of a close-knit group of professionals who look out for one another, fostering a supportive and collaborative work environment where teamwork and camaraderie are highly valued.

Key Responsibilities

• Create and update accurate records of all consignments in the airline computer systems, ensuring meticulous data entry and tracking.
• Separate and distribute cargo documents according to specific airline requirements, adhering to strict guidelines and procedures.
• Serve customers with professionalism and efficiency, including collecting cargo, processing payments, and handling inquiries via telephone.
• Liaise with warehouse staff and drivers, facilitating seamless coordination and communication across departments.
• Conduct thorough checks on dangerous goods, ensuring compliance with IATA and AVI (Animal and Veterinary Information) regulations.
• Maintain a keen eye for detail and a commitment to accuracy in all aspects of cargo operation.
  
  

Job Requirements

• Previous office experience is desirable but not essential, as full training will be given to the right candidates who wish to share in dnata's vision, mission, and values.
• Ability to work with various airlines' systems and basic computer skills are essential.
• Fluent written English is essential.
• Pre-employment checks - successful completion of the referencing (checkable 5-year employment/education history), criminal record check to meet dnata and CAA security regulations, and a satisfactory medical report.
  
  

Hours Of Work

• 42 hours per week, will include a shift pattern of both days and night shifts.
  
  

The job holder must have a flexible approach to working variable shift patterns within our 24-hour operation.

If you thrive in a fast-paced environment and have a passion for logistics and air cargo operations, we want to hear from you. Apply now and join our team of dedicated professionals who keep air freight moving smoothly around the globe.

With you on board, we can help to achieve dnata's Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we're defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish and be the world's most admired air services provider.

dnata is an equal opportunity employer committed to fostering a diverse and inclusive workplace.