Call Centre Agent

Are you a recent graduate looking to build a career in Customer Service?

Are you a Call Centre Agent looking to become a valued employee?

If you answered yes, then we may have just what you’re looking for!

This is an exciting opportunity for Call Centre Agents to become a valued member of our HSBC Team.

We are looking to speak with individuals who are comfortable working in a professional and busy environment and who are equally at ease handling inbound and outbound calls from our customers. You will need to be proactive and resilient with an ability to problem-solve.

As a Call Centre Agent you will:

• Use your listening skills to determine the needs of each customer you speak with.
• Use your empathy and resilience skills to talk about difficult subjects and be able to deliver difficult news with care.
• Tailor affordable repayment plans to help our customers on the road to financial recovery.Handle inbound and outbound calls.
• Provided exceptional customer service via telephone.
• Work to call KPIs and internal quality standards.
• Work 1 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
  
  

We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

What to expect when you join us;

Our comprehensive 6-week office-based induction is Monday-Friday between 9am -5pm, you will spend time learning how to use our systems and deal with our customers. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure. After training you’ll move to support our customers when they need us.

We’re open Monday to Friday 8am - 6pm and Saturdays 8am - 4pm so you will work on a rotational shift pattern within those hours. You have the option of a 35, 37.5 or 40 hour per week contract.

It’s our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including:

• Salary from £24,624 rising depending on experience.
• Fantastic monthly bonus where you could earn around an additional £2000 per year!
• 31 days holiday including bank holidays.
• Discounts and cash back on hundreds of high-street shops
• Optional private healthcare plan (BUPA)
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Ongoing support and development from our in-house team
• Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!
  
  

About Wescot;

We are a contact centre-based business offering a range of financial services to a large number of blue-chip organisations - from complete outsource solutions to collections, recoveries and trace activity. We work on behalf of a number of banking, utility, telecoms and retail finance companies whose customers have fallen behind with their repayments.

We then work with each individual customer to establish an affordable and sustainable repayment arrangement for the debt to support them to achieve financial health.

In 2017 we became part of Cabot Credit Management, which in turn is part of Encore Capital Group. Wescot has over 1,200 employees across 4 UK based locations - Hull, Glasgow, Saltcoats and Telford, our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.

We are authorised and regulated by the UK Financial Conduct Authority. We are a member of the Credit Services Association and are proud to be at the forefront in helping to shape best practice standards for the industry.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

• At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
  
  

CCAGLA