Business Systems Support Specialist

ARE BUSINESS SYSTEMS AND IT YOUR PASSION ?

We are Community Integrated Care a national Health and Social Care Organisation supporting people with autism, learning disabilities and mental health issues and we are looking to recruit an experienced Business Systems Support Specialist to join our award winning IT Team on a full time permanent basis.

The ideal candidate will be based in the North West as travel to our head office in Widnes will be required at least once a week.

What is The Deal for you?

• Flexibility! You can work your full time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments.
• Hybrid Working! Do you like to work from home? Or do you prefer being in an office? With this role you have the option of working from home or from our head office in Widnes - or a blend between the two!
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible.
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing on line training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.
  
  

This role is to provide support to the Business Systems Manager in establishing requirements for Operational and People Services Business Systems. The role contributes to the design development, delivery, quality and on-going effectiveness of each of the business systems whilst providing a professional, efficient and effective support service to business-as-usual activity.

Day to Day (list not exhaustive see attached job description)

• Business Systems incidents, queries and requests:
• Monitor the Service Desk system & e-mail auto-notification accounts
• Manage in the Service Desk system, allocate to a resolver group for resolution, monitor, report & escalate as appropriate
• Where identified as the resolver, resolve incidents, action requests and answer queries
• Review automated system alerts and apply routine housekeeping tasks, scheduled system checks & controls to identify issues and resolve in line with agreed actions & processes
• Undertake system administration tasks such as:
• Setting up user ids for colleague starters and promotions
• Ceasing user ids for colleague leavers
• Managing user access & permissions for new and amended employment positions
• Setting substitutes
• Monitoring & clearing workflow
• Running system consistency checks & housekeeping routines
• Undertaking user access control reviews
• Support the Business Systems Manager in the successful delivery projects, system upgrades and enhancements by, for example:
• Providing project administrative support
• Undertaking systems administration tasks
• Providing on-line support to business users during roll-out and early system use
  
  

Our ideal Candidate

Skills And Experience

• Degree is desirable, preferably in a relevant subject such as IT or Business, or post-education qualification such as advanced apprenticeship
• Working in a business-focussed business-systems support service
• Proven experience of working with, and good understanding of, business systems (such as HR or Payroll)
• Proficiency in Microsoft Office applications (Excel, Outlook, Word)
• Experience of working with Agresso (Unit4 ERP or Unit4 Business World) web based financial software is essential.
• IT systems and system implementation experience is highly desirable
• Practical knowledge in Microsoft SQL
  
  

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us - and 28 is an excellent score compared to other organisations !