Business Operations Manager (London)

Kindred is a members-only home swapping network that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank.

We are on a mission to build a sharing economy that lives up to the name, and we’ve raised $26.5M+ from some of the best investors in Silicon Valley to do so, including Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and the founders of Opendoor, Figma, ClassPass, Clubhouse, Divvy, Gem, and Homebound.

The co-founders are proven leaders from the early team at proptech company Opendoor ($15B+ exit), and have each separately built and scaled products that today do $1B+ annual revenue combined.

We’re looking for the world’s top builders, executors, and believers to join us on this ride.

You can learn more about us in Forbes and TechCrunch.

The Role:

At Kindred, operations is at the heart of everything we do. We’re looking to add a Business Operations Manager to join our London team to lead initiatives that helps Kindred maintain a high bar for customer experience and efficiency as we scale. This role will report into our Business Operations Lead and will help develop our core operations strategy to achieve our company goals. The ideal candidate is a self starter with a strong track record in direct to consumer operations teams.

You Will:

• Work closely with our Business Operations Lead to develop strategies that will improve our member experience
• Develop and implement processes and procedures to improve the efficiency and effectiveness at scale
• Work closely with cross-functional teams to identify areas for improvement and implement solutions
• Analyze operational data to identify trends, issues, and opportunities for improvement
• Monitor and report on key operational metrics
• Develop and manage relationships with key stakeholders
• Continuously improve processes to increase productivity and reduce costs
  
  

You may be a right fit for this role if you:

• Are a strategic thinker with 6-10 years of experience in business operations
• Strong analytical and problem-solving skills. Must have strong SQL skills - there will be a live SQL exercise as part of the interview process
• Track record of success in driving efficiency, improving processes and customer experience
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong project management skills
• Experience working in a fast-paced environment
  
  

Our Benefits:

At Kindred, we know that good things happen when we look out for one another. We offer teammates the following benefits:

• Our opening spans more than one career level. The provided salary depends on many factors, such as work experience, and transferable skills, business needs and impact, and market demands.
• A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry.
• A culture of championship(vs. just mentorship), feedback, and continual development
• Competitive cash compensation and equity
• Unlimited vacation policy
• Full health benefits
• UNLIMITED free stays at Kindred homes during your time as an employee
• $4,000 annual stipend to use toward personal travel costs related to trips in which you are staying at a Kindred home
• This role is a hybrid role, but we also encourage team members to travel and adventure!
• Global WeWork passes so you can work comfortably from wherever you are
• Regular offsites to co-locate with the team
  
  

At Kindred, we believe that bringing together people who have different worldviews, personal circumstances, and experiences improves our customer service, work, environment, and one another. Diverse strengths, abilities, interests, and perspectives power the flow of innovation and creativity, which is vital to our success. We encourage people from all walks of life—all backgrounds, identities, genders, ages, races, religions, abilities, and socioeconomic statuses—to apply.

Compensation Range: £80K - £110K