Business Applications Analyst

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About The Role

Become a key individual in our dynamic, world leading team.

As a Business Applications Analyst, you will collaborate with the Business Applications Manager to ensure the operational health and efficiency of our Salesforce ecosystem. Be at the forefront of managing defects, change requests, and driving initiatives to maximize the potential of our Salesforce Service Cloud and 15+ integrated Business Applications. This is a crucial role in our TRICARE Overseas Program which facilitates the United States Military in their healthcare needs.

Key responsibilities

Support And Administration

• Track, monitor, and report on defects and change requests, ensuring transparent collaboration
• Implement Jira reports and dashboards for broader audience visibility and transparency.
  
  
  

Data Quality

• Ideate and implement Data Quality initiatives for consistent, accurate, and reliable Salesforce data.
• Conduct regular audits, engaging with Data owners or Training Teams, and create exception reports.
  
  
  

Defects Resolution Management

• Collaborate with cross-functional teams to identify and resolve defects, ensuring clear communication with affected end-users.
  
  
  

Change Requests Management

• Support ticket prioritization and planning, ensuring minimal disruption during regular releases of minor change requests.
  
  
  

Stakeholder Communication And Training

• Act as a point of contact for user queries and collaborate with Training Teams for necessary updates.
  
  
  

Continuous Improvement

• Propose and implement changes to optimize application performance and improve user experience.
  
  
  

About You

• Hands-on experience configuring Salesforce Service Cloud with minimal customizations.
• Previous experience in application support and maintenance roles, preferably in a consultancy or industry with international demands.
• Experience with data quality initiatives within the Salesforce Platform.
• Experience with Confluence and Jira reports and dashboards.
• Experience with Agile methodology and Technical Governance implementation.
• Familiarity with Automated Application Testing Software (e.g., Provar) is a plus.
• Relevant work experience in the healthcare service industry is a significant advantage.
  
  
  

If you are ready to make a significant impact, drive innovation, and excel in a collaborative environment, apply now to join our forward-thinking team! Your expertise will shape the future of our Salesforce operations. Don't miss this opportunity!

Benefits

• Month discretionary bonus
• Comprehensive Benefits Package: Private Pension, Private Medical insurance, Life Assurance and more
• Warm, supportive and open company culture
• Structured career development track, with opportunities for progression and advancement
• An opportunity to thrive in a global environment
• Hybrid working
• Birthday holiday and option to purchase additional Leave
• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support
  
  
  

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.