Business Administration Apprenticeship - Mapplewell

Job Description

The right apprentice will have a passion for people, creativity, the environment, and learning.

You will be working alongside our Marketing, Technical Sales & Internal Sales departments, this role will offer a wealth of practical, invaluable knowledge about Sales, Marketing, Administration skills as well as the construction, water, rail industry and more.

Day-Day Responsibilities

• Respond to customer enquiries via phone, email, live chat, or in person, providing accurate information about products, services, and company policies.
• Resolve customer issues efficiently, handle complaints with professionalism, and escalate complex cases to supervisors or relevant departments when needed.
• Assist customers with placing, modifying, tracking, or cancelling orders, and process payments, refunds, or other transactions accurately.
• Maintain and update customer records, ensuring timely, accurate data entry and follow-up on unresolved enquiries to ensure customer satisfaction.
• Provide support in using products or services, including basic troubleshooting, and coordinate with technical, sales, and marketing teams to resolve customer concerns.
• Collect and communicate customer feedback to relevant departments to support continuous improvement in products and services.
• Stay informed on product updates, company promotions, and policy changes; attend training sessions to maintain performance standards.
• Represent the company in a courteous, empathetic, and professional manner across all communication channels.
• Support marketing initiatives by contributing to social media content and promotional ideas when required.
  
  

Benefits

• On-site parking.
• Easy to access via public transport.
• 25 days annual leave (+ Bank Holidays)
• Company funded social events (lunches, dinners, trips)
• The opportunity to travel up and down the UK for trade shows and exhibitions, DOE.
• Kickstart the weekend with a 2pm Friday finish.
• Possibility to attend Barnsley FC home games in the Natural Cement Legends Suite (Hospitality).
• Comfortable, appropriately sized uniform provided.
  
  

Skills Required

• Attention to detail
• Organisation skills
• Creative
  
  

Training

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship L3 Qualification.

Prospects

Possibility of a full time role after the completion of the apprenticeship