Box Office Manager

Theatre Royal Bury St Edmunds is a mid-sized Regency theatre based in the heart of Suffolk.

We’re looking for someone to join our small, enthusiastic and ambitious team of creative problem solvers, driven by the positive impact we have on people of all ages and backgrounds within the beautiful setting of our unique, historic building.

You will be detail-oriented, enthusiastic, and excited by the opportunity to promote and provide excellent customer experience to our community and visitors.

The Box Office & Sales Manager plays a crucial role overseeing our Box Office team and practices to ensure consistency, efficiency, and a high standard of customer service in keeping with our community-centred values. You will ensure the Box Office team is trained appropriately and is kept fully informed so they are able to perform their duties to the highest standard. This is a full-time role.

Alongside visitor-facing responsibilities, you will oversee our CRM (Customer Relationship Management) and ticketing system, Spektrix, to put events and seasons on sale, monitor and respond to sales data, and manage the backend of the system to ensure information is accurate and features are used effectively.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where everyone is welcome. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Theatre Royal’s workforce. These include people of the global majority, disabled people, and people from lower socioeconomic backgrounds.

Company Description

Theatre Royal Bury St Edmunds is one of Britain’s most significant theatre buildings and the last surviving Regency playhouse in the country. Built in 1819 and restored to its Regency origins, this intimate Grade 1 listed building is the only theatre in the National Trust property portfolio. The Theatre presents a vibrant, year-round programme of drama, music, dance, and comedy, featuring many of this country’s leading companies and performers. Alongside its on-stage programme, the Theatre offers a wide-ranging educational and community-based programme of activities and opportunities to engage people from 5 to 105 years of age.

We are a small but dedicated team of 25, supported by a wider team of casual staff, freelancers artists and volunteers. We are a proud producing theatre, creating four beautifully-staged in-house productions each year alongside an eclectic mix of visiting performances.

Over 75,000 audiences visit us each year. We put our community at the heart of everything we do, working with 9,000 participants each year through our thriving Creative Learning programme. In 2023, we became a National Portfolio Organisation of Arts Council England enabling even more people to be part of our story.

If you would like to find out more about this job and apply, please visit www.theatreroyal.org/jobs/. Applications directly from LinkedIn will not be accepted.

The Deadline for applications is midday 15th January 2026.

Interviews to take place 21st January 2026.

We are always pleased to meet people with different specialisms including those listed above.

Theatre Royal positively encourage applicants from diverse backgrounds.