Border Zone Host

About The Company

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Aviation & Gateway business division that provides facilities services for airlines and airports, including Passengers with Reduced Mobility (PRM) assistance, porterage, cleaning, security and baggage screening services, aircraft secure cabin cleaning, security services and immigration presentation services to a wide range of prestigious clients, within the Aviation & Gateway market.

About The Role

Working on a rolling 4 on 4 off basis

Full Flexibility Required

Your main responsibilities will include:

• To assist and guide all arriving passengers ensuring they are processed through the correct channel depending on the document they possess or their port of last departure.
• To assist all eligible passengers on the electronic passport gates or through to the referrals desk where passengers are refused on E passport gates.
• To Identify and guide all passengers that require assistance down the Assistance Lane to get them processed by the relevant UK Border Force Officer.
• Manage the barriers in the uni-feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.
• Provide feedback on operational issues and processes to help improve performance.
• Ensure that equipment provided is maintained, allocated and used correctly.
• Be flexible with shifts as per the needs of the business.
  
  

To Be Successful In The Role, You Will Need

• To be able to communicate with people at all levels
• To be of a pleasant nature and approachable
• To multitask and remain calm during busy periods of presentation
• Airport experience an advantage but not essential
  
  

How To Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.