Bookings Advisor - Gloucester

At Wessex Garages, we’ve been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.

We’re proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust — values that are at the heart of everything we do.

About The Role

Are you someone who takes pride in delivering exceptional customer service? At Wessex Garages, we're looking for a friendly and professional individual to join our team in our Gloucester Dealership.

As a key member of our service team, you’ll be the first point of contact for our customers—whether it’s taking calls, coordinating bookings in our workshop diary, or providing support for ongoing jobs. You'll also help prepare handover paperwork, respond to online and phone enquiries with accurate estimates, and support our Service Advisors to ensure a seamless experience for our customers.

In this role, a helpful, positive attitude and strong attention to detail will go a long way.

Your Main Responsibilities Will Include

• Responding to online enquiries promptly and professionally
• Assisting customers over the phone to book appointments and accurately logging their requests
• Creating accurate and detailed job cards and checking for recalls, technical campaigns, and review indicators
• Providing support to service advisors and assisting with estimates
• Liaising with the workshop team regarding parts availability, diagnostics, and job updates
• Delivering the Wessex Garages Customer Satisfaction Promise in all tasks that you do
• Following manufacturer guidelines for booking and service processes
• Assisting the Service Manager with EMAC and Nissan Debt tasks
• Covering the Workshop Controller when needed
  
  

What We’re Looking For

• Excellent verbal and written communication skills
• A strong commitment to delivering top-notch customer service
• A can-do attitude
• Great organisational skills and the ability to manage multiple tasks
  
  

Key information

• Working Pattern: 8am – 6pm Mon – Fri with Saturdays 8am – 12:30pm on a rota
• Salary: National Minimum Wage with opportunities to earn bonuses
  
  

Why join Wessex Garages?

Benefits

We’re committed to supporting our people with a range of benefits designed to promote wellbeing, reward loyalty, and enhance your overall experience at work:

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
• Event Perks – As proud sponsors of Bristol Bears Rugby and Cardiff Devils Ice Hockey, we offer a limited number of free tickets to each game for our colleagues.
  
  

Please Note

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
  
  

To see all our latest vacancies, please visit www.wessexgarages.com/recruitment