Booking Clerk/Receptionist - Patient Access Centre
Torbay and South Devon NHS Foundation Trust
Date: 2 weeks ago
City: Torquay
Contract type: Full time
37.5 hours per week permanent
An opportunity has arisen to join the Trust’s outpatient appointments team working Monday - Friday, 8:30am to 5:00pm.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.
Time may also be spent working on reception, providing admin support in the daily running of the clinic attending patients and completely outcomes amongst other duties required.
You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.
The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Why work with us - 1 (pagetiger.com)
For further details / informal visits contact: Name: Jody BArton Job title: PAC Coordinator Email address: [email protected] Telephone number: 01803 656073
An opportunity has arisen to join the Trust’s outpatient appointments team working Monday - Friday, 8:30am to 5:00pm.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.
Time may also be spent working on reception, providing admin support in the daily running of the clinic attending patients and completely outcomes amongst other duties required.
You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.
- Handling inbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Reception duties as described in the job description
- Making outbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing pending lists and wait times
- Processing new referrals from external and internal sources
- Managing theatre and secretary request spreadsheets
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Why work with us - 1 (pagetiger.com)
For further details / informal visits contact: Name: Jody BArton Job title: PAC Coordinator Email address: [email protected] Telephone number: 01803 656073
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