Billings Supervisor

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

We are currently seeking an experienced Billing Supervisor on a 6 month contract based out of head office in Heston.

The Billing Supervisor is a point of contact for other members of the team; to assist them with queries, they will also carry out a Billing induction and training for new starters and liaise with Department Manager to ensure tasks are being completed in line with contracted requirements.

The Billing Supervisor will assist the Department Manager to ensure all billing tasks are covered during periods of annual leave and any other absence.

The Billing Supervisor also has the responsibility to raise invoices for the Key Accounts which are assigned to them, in accordance with agreed billing periods and time frame, ensuring the information within the invoice is accurate, to enable payments to be made on time. The Billing Supervisor is also responsible for any queries the customer may have with the invoices and communicate these to internal stakeholders, following up with a credit note if necessary, ensuring the credit authorisation process is completed in accordance with the devolved authority matrix; ensuring all sales invoices are coded and input correctly to SAP, according to general ledger codes and cost centres.

The Billing Supervisor should be assessing current processes, identifying weaknesses and offering ideas for improvements, keeping a keen eye on potential revenue leakage.

When required, assisting the Credit Control team with account reconciliations and providing additional billing information to resolve any queries.

Who You’ll Deal With

Internal: Central Finance team, regional catering stations, Finance Business Partners, Commercial team, Account managers, Cbase team (Master-data), Managed Services, Operations teams, Credit Control, Accounts Payable.

External: Customers, 3rd parties (billing improvements), auditors.

What You’ll Be Doing

• Dealing with escalated queries from team members
• Training new starters and ensuring tasks are completed in line with timescales
• Reviewing current processes for improvements, getting these signed off and working with internal stakeholders to implement
• Carry out pre invoice checks
• To process billing information for dnata Catering units and all credit and non-credit customers
• To input and maintain data onto various databases internal (Cbase, SAP, WMS) and external (Airvision, FABS, MCS, AT360, Other)
• Raise invoices and submit to key customers
• Revenue query resolutions (internal and external)
• Maintain customer records in accordance with current process.
• Ensuring prices on invoices are valid and in line with current Master price lists
• Follow-up with catering units to make sure flights are closed in a timely manner
• Liaise with Cbase master data team to make sure all account codes and ratios are updated and current.
• Validate information in Cbase in relation to billing and escalate to stakeholders.
• Raise WMS sales orders to customer for 3rd party recharges
• Raise SAP invoices to customer for 3rd party recharges
• When required raise credit notes and complete authorisation process
• Liaise with Business Partners to assist them in the provisioning credits/discount or extra cost (month end deadline)
• Obtaining customer external purchase orders
• Running periodic data reports from internal/external databases for customers and various stakeholders
• Liaise with Accounts Payable for periodic recharges
• Collecting/sorting paperwork (delivery notes, security declarations and airline own paperwork)
  
  

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What You’ll Have

• Possesses high levels of resilience and able to work within a fast paced and exciting environment
• Ability to manage a complex workload
• Strong people management skills
• Proactive self-starter and able to work on own and as part of a team
• Excellent Interpersonal Skills
• Strong analytical and problem-solving abilities
• Excellent communication and organisational skills
• Good Time Management
• Attention to accuracy and detail
• The tenacity to ensure queries are resolved (follow up with internal & external stakeholders)
• Good written and verbal communication skills
• Ability to work under pressure and to deadlines
• Excellent IT skills -MS Office, Word, Excel, PowerPoint, e-mail, Internet, Outlook
  
  

If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!