BANK - Housing Support Worker

Rethink Mental Illness is an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

We are hiring a BANK Housing Support Worker to join our inspiring and friendly team at St. Andrew's Court, Minehead.

JOIN THE TEAM!

St Andrews Court is a supported housing service for people aged 18 years and above who are living with a mental illness and have low-level needs. It consists of eight self-contained flats with limited courtyard parking and communal garden. The service provides housing related support to people who are at risk of not accessing or sustaining a home because of their mental health, vulnerability and/ or a history of housing related problems. People can stay in the service for up to two years. The aim is to move people on to lead more independent lives in their own accommodation. If residents require additional support that isn’t housing related they will be signposted to appropriate services.

How I will make a difference?

Working with an allocation of tenants, you will provide a robust intensive housing management service, supporting vulnerable individuals who experience mental ill health in promoting independence and empowering sustainment of tenancies.

You will be required to assess the needs and risks of tenants and work in a person centred and personalised manner in order to enable individuals to sustain their tenancy.

The role involves tenancy sign-ups and property re-lets, processing referrals, day to day running of a service, and health and safety of the schemes we manage.

• I ensure that housing management functions, including voids and lettings, rent and service charge arrears, anti-social behaviour and other tenancy breaches, health and safety and fire checks, and repairs and maintenance are carried out to a high standard and in a timely fashion and in line with any relevant Management Agreements.
• I ensure that all compliance checks i.e. gas, electric, legionella, fire alarm etc. are completed by their due date and that the relevant certification is received and filed appropriately.
• I complete regular property inspections and health and safety checks to ensure the service is health and safety compliant and is secure ensuring that any health and safety concerns are addressed immediately. I will be involved in the service risk assessments.
• I report and arrange maintenance works required, liaising with the relevant housing association or contractor and ensuring all works are completed.
• I facilitate property access for contractors as required.
• I ensure that safeguarding, incidents, accidents and near misses are reported and responded to appropriately and reported to the Service Manager.
  
  

Essential Experience, Skills Required For This Position

• I have transferable life/work experience to apply to this role.
• I am a good listener, empathetic, understanding, kind, patient and willing to learn
• I can demonstrate behaviours consistent with the values of the Charity.
• I may also have experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity
  
  

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!

If you have any questions about the position, please contact [email protected]

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