Bank Contract - Private Patient Advisor

We have an exciting opportunity for an experienced patient advisor to join our Private Patients department as a Private Patient Advisor. Working within a CQC rated Outstanding hospital, you will work to ensure a seamless and professional patient journey is offered to all prospective private patient, from initial enquiries and referrals, to appointment confirmation.

The Private Patient Advisor is responsible for answering and accurately logging all prospective patient enquiries and referrals, ensuring a seamless and professional patient journey. A key focus of the role is converting warm leads into booked appointments, working diligently to meet the team’s conversion Key Performance Indicators (KPIs).

The role requires flexibility to provide sickness and annual leave cover at The McIndoe Centre in East Grinstead as needed. As part of a small team the Private Patient Advisor is expected to work collaboratively and efficiently, ensuring exceptional service delivery and maintaining operational excellence.

About you:

• Prior experience in an customer service role, with strong sales and conversion skills.
• With prior sales experience, you will be skilled in converting initial enquiries into booked appointments, working to meet the team’s Key Performance Indicators (KPIs)
• Excellent communication and organisational skills, to help build those all-important and respected relationships with wider teams, and patients.
• Proactive and forward thinking, with a passion for continued learning.
• Prior exposure to CRM systems.
• IT savvy! We use a varied range of IT software.
• Prior experience within in healthcare setting is desirable.
• A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.
  
  

Based from The McIndoe Centre, East Grinstead, this is a zero-hours / bank contract offering complete flexibility to anyone looking to take on additional hours with a rate from £12.21 per hour.

Right to work in the UK

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.